Store Policy

Customer Care

-Proper candlewick length is 1/4" long. Trimming your candlewick is very important because this controls the amount of flame produced by your candle. 

-If a flame of any candle ever becomes too large, please extinguish the flame and trim the wick shorter. You can extinguish the flame by cutting off the oxygen supply by either blowing out the flame quickly or putting the candle lid on the container until the flame is out. Never EVER extinguish the flame with water! Doing so can cause the glass to shatter and can result in injury! 

-Only burn your candle for 4-6 hours at a time and no longer. 

-Do not do power burns! A power burn is burning a candle for more than 6 hours. This can cause the glass to become superheated and more unstable, this can also cause extra black soot to be produced by the wick.

-Always handwash your custom tumblers with warm water and soap. Never soak or put into the dishwasher as this will ruin the epoxy and destroy your cup. 

-If you have a damaged cup (ie. dropped, cracked, chipped) message me to see if I can repair the damage to your cup. 

-Never leave in a hot vehicle as it can sometimes cause damage or warping to the epoxy.

Wholesale Inquiries

If you would like to do a wholesale order or an order of 10 or more of the same candle please contact me and we can discuss further details. These orders can take 2-6 weeks due to ordering supplies and handcrafting your order. 

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Cash