Store Policy

Customer Care

-My soy candles are made with 100% soy wax, because of this the wax will develop 'frosting' which is just a white looking film or snowflakes that develop on high-quality soy products. This does not affect the performance of the candle or wax melt at all. 

-Proper candlewick length is 1/4" long. Trimming your candlewick is very important because this controls the amount of flame produced by your candle. 

-If a flame of any candle ever becomes too large, please extinguish the flame and trim the wick shorter. You can extinguish the flame by cutting off the oxygen supply by either blowing out the flame quickly or putting the candle lid on the container until the flame is out. Never EVER extinguish the flame with water! Doing so can cause the glass to shatter and can result in injury! 

-Only burn your candle for 4-6 hours at a time and no longer. 

-Do not do power burns! A power burn is burning a candle for more than 6 hours. This can cause the glass to become superheated and more unstable, this can also cause extra black soot to be produced by the wick.

Wholesale Inquiries

If you would like to do a wholesale order or an order of 10 or more of the same candle please contact me and we can discuss further details. These orders can take 2-4 weeks due to ordering supplies and handcrafting your order. 

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Cash

Hera's Inferno

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